Frequently Asked Questions

HOW LONG WILL IT TAKE TO MAKE?

All Work produced will very to its own turn around time, for custom commission's please be aware production time will reflect the complexity of the work. Upon consultation and taking client impression one of our team can provide you with a slightly more accurate wait time.

Typically 2-2.5 weeks, 3+ weeks for custom orders and full diamond set(s)

50% DEPOSIT

*This is compulsory for every single job requested* once your order has been taken, we will require at least 50% of the total amount to proceed with all work. The reminding 50% will then be taken after the work is completed.

ONLINE ORDER

Online orders are paid upfront, once orders are confirmed we'll proceed with all works. Once completed we will securely post you your piece to you.

REFUNDS

We do not offer refund and exchanges on product as each product is ultimately a bespoke pieces made to fit the 'individual' only.

REPAIRS

All work needing repairs can be arranged, alternatively any Manufacturing issues can be repaired and restored back to original state. (this can only be guaranteed after an assessment by one of our team)

APPOINTMENTS

Appointments can be booked through the this website. Consultation and moulding require a £10 booking deposit. This deposit can be redeemed against your final bill during your appointment, or used to purchase your first Black card gang membership

( No Shows and Late cancellations will lose deposits, if not rescheduled within 4hrs before scheduled appointment)

MANUFACTURES GUARANTEE

We guarantee all work produced will be of exceptional standard and quality, Customer satisfaction is important to us, alongside providing an authentic yet premium shopping experience, Milk & Honey aim to provide nothing less than the best.

CANCELLATIONS/RESCHEDULING

Cancellations / rescheduling can be made through your confirmation email or phone up to 4xhrs prior to booking.