Frequently Asked Questions



To book an appointment please visit our appointment's page here.

We offer two types of appointment's to take your impression.

1. Dental Impression only £10 (30 mins)

This will allow us to take your impression and create one of the Grillz that you can find on our website.

2. Dental Impression and a creative appointment £80 (1 hour)

Sit down with our head designer for a 1 to 1 appointment to design your Grillz. Explore different gemstones, metals and design options.

The £10 or £80 will be taken off the final cost of the Grillz.

You can book your appointment here

Cancellations can be made through your confirmation email up to 12 hours before your appointment. Anything cancelled after this period will lose deposits.


1.Client orders impression kit or books an appointment

2.You'll receive your kit in the post / come in for your appointment

3.When you post it back, we'll confirm your order with you

4.Your order will then go into processing(Production times will vary depending on job complexity, usually 2-4 weeks).

5.Once the job is complete, we'll post it back with tracking6.SIMPLE!

All work produced varies to its own turn around time, for custom commissions please note that the complexity of work will affect the time. Upon consultation our team will provide you a more accurate time.

Roughly 2-3 weeks, 3+ weeks for custom orders and full diamond sets.


For appointment orders a client is required to pay 50% or more of their order up front. The remainder of payment will be due on collection.


Online orders are paid in full, up front. We will proceed with all works once confirmed and securely post this to your door.

We accept all cards, debit, credit alongside cash

We do not offer refunds due to the bespoke nature of our service.

Lifetime Guarantee

Our pieces are guaranteed for life! Meaning all customers are entitled to a one time polish free of charge.